We just returned from a 5 day, 4 night trip. The hotel is very nice. The staff is as friendly as many of the other reviews state. We liked the restaurants, especially the Brazilian restaurant. We did not try the Mexican restaurant, but I didn't hear anything bad about it. The rooms were nice with a fridge full of soda, beer and water. They clean your room twice a day and have turn down service in the evening. The mattresses were pretty comfortable. The rooms are very quiet, but as other reviews state, the noise in the hallways is pretty noticeable.

The beach is very nice - be sure to make use of the free boogie boards and kayaks. The wait staff is a little slow at the pool/beach, so expect to wait for your order to show-up. Also, watch out for the elevator on the right - off the main lobby. We got stuck on it for about 5 minutes the first day we were there. It was working about 1/2 of the time.

The hotel staff will offer you a "tour" of the place to talk about a "club" you can join to travel to the Palace group of hotels. We didn't go on it because we didn't feel like wasting 1-3 hours. We didn't run into a lot of timeshare people, but we were very informed from the reviews here about them. Just ignore the people asking you to come talk to them and you'll be fine. It wasn't bad at all for us.


We only went on 1 of the free tours, which was the sunset sail. It was very nice and surprisingly good for a free tour. We booked tours through Vallarta Adventures - Las Caletas and the Canopy tour. Both were worth the $. Las Caletas was nice, but swimming and snorkeling were cancelled for us due to Jelly Fish. The guides at the canopy tour were fantastic, the best tour guides we had while we were there.

I was there with my wife and we quickly noticed the hotel was full of groups. Company outings and large groups of friends were the majority of the people there. The guests were a little older, not a party crowd full of 20-30 year olds. That's not good or bad in our opinion, but just an observation. The hotel is great during the day, but after the free show, it dies down a lot. The hotel bar is nice, but not that exciting of a place to spend more than 1 evening at. If there was one drawback to this hotel, it's the lack of night life.

Our only complaint was that we booked a room with a King bed, but they gave us a room with two full sized beds. The hotel was booked with conventions/groups so the room we booked was not available. The front counter staff was not very apologetic and really didn't care. I guess the rule for this hotel is confirm your reservation, confirm it again ..and confirm it one more time before you leave ...and then hope it's still confirmed when you arrive.

Overall it's a very nice place with good food, great housekeeping service, attentive staff, nice pools and beaches and good tour activities. The main draw back is the lack of night life after about 10:30 p.m.